Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences. ABB is a leading global technology company that energizes the transformation of society and industry to achieve a more productive, sustainable future. The Process Automation (PA) business area (>$6B revenue in 2021, 22,000 employees), automates, electrifies and digitalizes some of the most complex industrial infrastructures on this planet. Through its five divisions, it serves customers in the energy, process and hybrid industries – from hydrocarbons, chemicals, water, mining, minerals, pulp & paper to marine and ports, and many more. PA stands at the heart of some of the most important shifts in society, helping the energy-intense industries to safer, smarter and more sustainable operations to enable a prosperous, low-carbon society. For more information on PA, refer to https://global.abb/group/en/investors/strategy-events/pa-capital-markets-day-2022
ABB is a technology leader in electrification and automation, enabling a more sustainable and resource-efficient future. The company's solutions connect engineering expertise and software to optimize the way things are made, moved, powered and operated. As a Service Manager you will be Implement Service strategy and drive Service growth locally at the respective local unit level. Lead the Service organization and is responsible for the P&L to achieve performance targets and to optimize the utilization of service resources.
This position reports to
Local/Hub Division Manager
Your responsibilities
- Ensures a safe work environment and continuous improvement in HSE processes and integrity performance throughout the service organization.
- Shows personal commitment to HSE by conducting sustainability observation tours consistently.
- Ensures that the area of responsibility is properly organized, staffed, skilled and directed.
- Accountable to build an effective, capable, and high-performing organization.
- Drives implementation of service strategy as a member of the management team.
- Ensures that strategic plans are implemented consistently in the service organization through collaboration with other businesses.
- Executes service and sales channel strategy within own area of responsibility.
- Implements productized service offerings and materials for marketing purposes and invests in service sales to increase market penetration.
- Builds sustainable customer relationships to ensure growth, satisfaction, and retention of customers together with sales.
- Drives, implements, reports and monitors performance targets as part of the respective unit P&L (financial, productivity, investments, customer satisfaction, operational excellence, etc.).
Your background
- Bachelor´s Degree in Electronical, Electrical, Industrial or related careers (Master´s Degree or MBA is desirable),
- Fifteen years of experience with seven years of experience in Leadership (MUST).
- Experience in selling services or intangibles.
- knowledge in Sales Force and SAP.
- Excellent knowledge in Microsoft Office.
- Training in Maintenance is desirable.
- Advanced English and Spanish level (MUST)
- Collaborative, self-directed, excellent communication skills and a great ability to work as a team.
- Availability to travel (25%).
More about us
We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website www.abb.com. Work model: remote #LI-remote Work model: hybrid #LI-hybrid Work model: on site #LI-onsite
Publication ID: PE90500181_E1
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